Midnight Whiskey FAQ | Shipping, Returns & Authentication

Shipping & Delivery

Where do you ship?
Due to state regulations, we cannot ship to: AL, AK, AR, HI, MS, SD, UT, or WI. We do not ship to PO Boxes or APO/FPO addresses.

How long does shipping take?
Standard orders are typically processed within 1–3 business days. Rare or highly allocated spirits may require 3–7 business days for processing. Once shipped, transit time is usually 3–5 business days.

Is an adult signature required?
Yes. By law, an adult (21+) must be present to sign for the delivery. The carrier will check a government-issued ID. We recommend shipping to a business address if no one over 21 will be home during the day.

What if my bottle arrives damaged?
Please inspect your package immediately. Any damages must be reported to concierge@midnightwhiskey.com within three (3) business days of delivery. Please include photos of the packaging and the damaged bottle.

For our full legal terms, please see our Shipping Policy.

Orders & Returns

Can I return my order?
Due to the nature of alcohol sales and the rarity of our collection, all sales are final. We do not accept returns for change of mind. If there is an issue with your order, please contact concierge@midnightwhiskey.com.

Can I cancel an order?
Orders can only be cancelled before they have been processed for shipping. Once a shipping label is created, the sale is final.

Authenticity & The Vault

Are your bottles authentic?
Absolutely. Every bottle in our collection is sourced through authorized channels and undergoes a multi-step authentication process by our experts before entering The Vault. We guarantee the provenance of every spirit we sell.
Q: How do I sell my whiskey collection to Midnight Whiskey?

We acquire private collections and individual rare bottles through
our concierge program. The process begins with a confidential
inquiry — share what you have, ideally with photographs of the
bottles, labels, and tax strips. Our team responds within 24 hours
with an initial valuation range. If you accept, we arrange insured
pickup or shipping, conduct on-site authentication, and issue payment
within five business days of verification. Visit The Vault Concierge
page to begin a confidential valuation.

Shipping

How long does shipping take?

Most orders are processed within 1-5 business days, but can take up to 8 business days depending on bottle. Once shipped, standard delivery usually takes 3-8 business days depending on your location. You will receive a tracking number as soon as your bottle leaves our vault.
Do I need to be home to receive my order?

Yes. By law, an adult (21+) must be present to sign for the delivery. Carriers will not leave alcohol on a porch or at a doorstep without a physical signature and ID verification.

Returns

Can I return a bottle if I change my mind?

Due to the nature of the product and state regulations, all sales are final. However, if your bottle arrives damaged or is not what you ordered, please contact our concierge team immediately.
What happens if my bottle arrives broken?

Every shipment is fully insured for its total value during transit. If your order arrives damaged, email a photo of the bottle and packaging to concierge@midnightwhiskey.com within 24 hours of delivery and we will file the insurance claim and dispatch a replacement (or, where the bottle is no longer available, issue a full refund)

Product & Authenticity

Are your "Rare & Allocated" bottles authentic?

Absolutely. Every bottle in The Vault and our Rare Collection is sourced through verified channels and inspected for authenticity. We pride ourselves on being the most trusted source for collectors.
How do you authenticate Pappy Van Winkle?

Every Pappy Van Winkle bottle entering our vault passes an eight-point
authentication inspection. We verify the federal tax strip for proper
adhesion and intact serial registration, confirm the signature blue
foil capsule and its torque pattern, cross-reference the glass mold
code against the documented release year, measure fill level against
stated volume, inspect label adhesion and print registration, evaluate
cork condition and compression, and match the batch number against
Old Rip Van Winkle Distillery records. Bottles that fail any
checkpoint are rejected and never listed.
Do you offer gift packaging?

Yes! Many of our premium bottles come in their original distillery boxes. We also offer additional gift wrapping and personalized notes at checkout for that extra touch of class.

The Vault (Rare & Allocated)

Is shipping different for Vault items?

Yes. All Vault orders are prioritized for handling, packed in reinforced specialized containers, and are fully insured for their total value during transit.
What makes a bottle "The Vault" quality?

Bottles in The Vault are our most exclusive offerings—think discontinued vintages, highly-allocated releases (like Pappy or BTAC), and rare international finds. These are the crown jewels of the whiskey world.
How do you verify the authenticity of Vault items?

Our experts meticulously inspect every bottle for correct tax strips, glass molding, fill levels, and label authenticity. We only source through trusted, verified partners to ensure what you’re buying is 100% genuine.